I have an older webcam that is not working on my new computer.

[Tangerine9]

I have had this webcam for a long time and when I got rid of my old laptop (webcam worked on my old laptop) i lost the disk and now, a few months later, I am trying to find the downloadable software. But I can't seem to find anything that is compatible with windows 10. 

Is there software for hp webcam ew192aa that i can download onto my dell that will work for windows 10. Is it too outdated or will it not work on a dell? 

Any help would be appreciated! 🙂 

[DavidSMP]

Hi @Tangerine9,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding Webcam issues on that is not supported by your new computer. I will be delighted to assist you here. 🙂

Superb description of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. 🙂

 It looks like the webcam was designed long before windows 10 was designed. As a result drivers for this webcam may not be available for windows 10 and hence it is not working.

• Is the webcam not detected in device manager?
• Is there a listing for unknown device in device manager?
• Did you check if the webcam works in different apps like skype or the original webcam app?

Please try these steps:

• Please check in device manager if there is a listing for the webcam under Imaging devices.
• Right click on start button>left click on device manager in the list>expand Imaging devices and check if there is a webcam listing.
• If there is uninstall it and restart the computer and check if the driver gets installed correctly. Then try to use the Webcam.
• If the issue persists, please check this link: http://hp.com/drivers to see if there is an updated webcam driver for windows 10.
• If there is none, then please try to install the webcam drivers and software from the original CD that came with it and check if that works.
• If nothing works, then you will need to buy a new webcam that is compatible with Windows 10 by getting in touch with a local Best Buy or Staples store order one from Amazon or eBay. You could check Hp shopping also at http://store.hp.com  Please follow the on-screen instructions after selecting the country.
• This link could help you as well as it gives the different options for troubleshooting webcam related issues. Please click here

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂