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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2017 03:12 PM

HP Recommended
Product: X6V85UA
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

I have a problem with my HP Microsoft Office. I register my account and it ask for one year free using Microsoft and I accept it but after a while it says that Microsoft does not have licence and I can not make any changes when I want to work on word or powerpoint. It says it needs to be activate and I changed my password but it says it is not activate. I do not know what to do. May you help me?

 

 

Thank you,

 

 

Mehrnaz

1 REPLY 1

‎04-09-2017 02:57 PM

HP Recommended

Greetings @Mehrnaz1, 

 

I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum.

Chimney_83
I am an HP Employee

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