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skylab
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Solved!

No mouse pointer RGS 7.3.2 on Windows10 64bit

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ws460cgen9
Microsoft Windows 10 (64-bit)

We've deployed RGS sender/receiver 7.3.2 on two blades WS460c gen9 running Windows 10 64bit. Both suffer from the same issue after deploying RGS sender..... No visible mouse pointer which makes using RGS useless. Mouse pointer is visible during RDP session to same host. I noticed it has been reported as fixed issues in earlier versions but seems to still be around in 7.3.2. Some help would be very much appreciated!!! Thanks!

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KellyRGS
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In order to get a mouse with a headless system for Windows 8 or 10, inside the package you downloaded for RGS 7.3.2, there is an executable called VMouseSetup.exe.  Install this, and you should have a mouse.  Please respond if this does not resolve your issue.

 

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I am an HP employee.
skylab
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Thanks! I haven't been able to try it as we downgraded to Windows 7 to make it work for now but with your help I now located this document which desribes vmouse as well (same for gen9)....that was hard to find!!!!!

 

http://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=7829634&docLocale=en_US&docId=emr_na-c0...

 

 

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KellyRGS
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Happy to help.  Let me know if you have any difficulties.  It is pretty straight forward. 

 

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I am an HP employee.
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KengYong
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Hi,

A quick check on VMousesetup.exe.

Is there a command line for silent install?

We are using sccm for RGS deployment, not able to get the VMousesetup.exe run in silent install mode.

 

Regards,

Yeo

 

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KellyRGS
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I have not actually installed VMousesetup.exe silently.  I tried to see if there were any switches by using  /?, /h, and /help but it just launched the installation.    Not sure if SCCM has a way of silently installing InstallShield applications.

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I am an HP employee.
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skylab
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Hi, There's a nifty little Sysinternals tools called Strings that dumps all unicode and ascii strings from any file. I just loaded it with vmousesetup and found this in the dump. I haven't tried them but chances are these will just work fine:

 

Command line parameters:
/L language ID=/S Hide intialization dialog. For silent mode use: /S /v/qn.
/V parameters to MsiExec.exe

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KengYong
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Tried but no luck.

 

VMouseSetup.exe /S /v/qn,  /S /V/qn,  /S /V/"qn"...

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KellyRGS
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I am going to find out from R&D if this is possible or if I can create a script to make this happen.  Will report back shortly.  I have tried different switches and no luck as well.

I work on the behalf of HP.

I am an HP employee.
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