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Touch screen not working

HP Recommended
HP ENVY TouchSmart Sleekbook 4
Microsoft Windows 10 (64-bit)

Ok so I recently had a problem with my computer not turning on and had to take it in to get it fixed. Well they had to reinstall pretty much everything back onto my laptop, but apparently they did not reinstall the required software for my touchscreen to work. I can't find any indication on how to enable it or reinstall it. I've tried all of the help forums, but none of them have helped because most of them are just instructing you on how to repair it. I can't repair it if it isn't there at all. I talked to the people who fixed my computer and they want to charge me again to fix their mistake. They said something along the lines of "You did not indicate that your computer was touch screen compatable, therefore we were not going to install unneeded software." I've gone back and forth with them to no avail. If anyone can help me I would highly appreciate it. Thank you in advance!!! :generic:

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HP Recommended

Hi @willow13rain,


Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.


As I understand you are having issues with the touchscreen not working on your HP laptop. Don't worry as I have a few steps to help you get through this concern,


To provide you with an accurate solution, I'll need a few more details:

Have they tried to make any hardware changes on the PC?

Did they reinstall the OS? Was it from the recovery or retail version of Windows

Have you tried updating the drivers?


In the meantime, let's try these steps here:


To perform a hard reset on a computer with a removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.


Second, enable the touch screen driver in Device Manager:

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices heading.

3. The touch screen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device.

4. If the option to enable the device is included in the menu, click Enable.


If the Enable option does not appear in the menu, continue to the next step:

1. Reinstall the touch screen driver in Device Manager

2. Install Windows updates

3. Update the BIOS and graphics driver

4. Configure the touch display

5. Perform a touch screen diagnostic test in HP Hardware Diagnostics UEFI

6. Adjust the power management settings for your touch screen

7. Reset your computer

8. Perform a Microsoft System Restore

9. Perform an HP System Recovery


Click here to know: How to perform each step.


Please respond to this post with the details for further assistance.


Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

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