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ИгорьК
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Не печатает тестовую страницу

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HP Deskjeet 2050

Здравствуйте! Не новый МФУ HP Deskjet 2050, был в эксплуатации, потом год на складе хранение. Сейчас пытаюсь запустить - не печатает стартовую страницу и не копирует. Каретка двигается без проблем. Картриджи не пустые. Лист пропускает, но не печатает. Помогите пожалуйста советом, какая может быть неисправность? 

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rick-s
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@ИгорьК

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

I work on behalf of HP.
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ИгорьК
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Hello!

Not a new MFP HP Deskjet 2050, was in use, then a year was stored in a warehouse. Now I'm trying to start it, but it prints an empty start page and does not copy. The carriage moves without problems. Cartridges are not empty. The sheet runs through the printer, but the image/text is not printed. Please advice, what could be a malfunction?

Best regards,

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Dvortex
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Hello, @ИгорьК – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

Going through your post, I see that you are trying to use the Deskjet printer after a year of inactivity. It looks like an issue with the ink cartridges on your printer.

If the printer is unused for that extend it is highly possible that the ink cartridges are dried out.

 

Please try the steps listed here to clean the cartridges: http://bit.ly/2imT3vE

If the issue persists, please replace the cartridges and check.


Let me know if that helps!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
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ИгорьК
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Hello, DVortex

 

Thank you for your advice. I'l check the cartridges and let you know.

 

Best regards

Igor

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Chimney_83
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Greetings @ИгорьК, I am the @Chimney_83. It looks like you were interacting with @Dvortex, but he is out of the office today so I'll take over from here.

 

Thanks for the reply, try the cartridges and let me know how it goes. 

Chimney_83
I am an HP Employee

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