Create an account on the HP Community to personalize your profile and ask a question
01-01-2020 11:45 AM
Just set up my new Xmas present Sprocket Studio printer and installed the cartridge as directed...now it says cartridge needs replacing. It’s very stiff to push into the slot...is that normal? Was I supposed to fiddle with the cartridge in some way prior to pushing it into the slot?? I just followed the directions precisely and it keeps coming up with this message. Anyone else had this and resolved it? I get a blinking red light on the printer and my device says reinstall cartridge. Help! Was so excited to try new printer and it doesn’t work :’((
01-03-2020 01:39 PM
Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:
Reset the printer to clear internal errors, print job issues, and power problems. To reset the printer, disconnect the power cord or power bank for 30 seconds.
A reset does not clear any personalized settings, such as custom names or colors.
To install the ink cartridges:
To know how to setup the printer, refer to this document.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
01-17-2020 07:27 AM - edited 01-17-2020 07:29 AM
I get the same thing. Bought and tried a second cartridge. Yes the cartridge takes effort to insert or remove. My problem (maybe yours) is that the "film" in the cartridge is ripping. Not sure if it happens when I insert the cartridge. I think it may be happening when I try to print (paper causing the tear?). Brand new, wasting a lot of money, and not working. Sorry, but just showing me the directions (which I have) is of no help.
01-17-2020 10:48 AM
I understand your concerns. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.
I would request you to contact them for further assistance.
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
I am an HP Employee