Accessory field blank when setting printer up

[SBH123]

HP Sprocket Studio will not connect to phone app - it keeps getting hung up at the "choose accessory" screen which is blank.  The app set up appears to work, it sees the printer, gathers information - then asks you to choose the print on the next screen.  When the next screen comes up - it says "choose accessory" but there is nothing to choose.  It is blank.  All of the help instructions i have come across (and I have tried all of the HP provided instructions) require you to be connected to fix the issue - It is hard to get connected when you can not get connected.

[Elohi_NR]

Hi @SBH123,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you are unable to print from the HP Sprocket studio app.

Follow these steps to fix the issue.

Check your mobile device settings

Make sure your mobile device is near the printer. Bluetooth signals can weaken with distance.

On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.

NOTE: 

You can turn location permission on to connect and print, and then turn it off when you are not using the printer.

On your mobile device, open the HP sprocket app.

Tap the Menu icon , tap sprocket, and then tap Manage Printers.

If your printer displays, the printer is connected.

If your printer does not display, tap Add New Printer, and then tap the name of your printer.

Upgrade the printer firmware

HP regularly releases firmware updates. Upgrading the printer firmware might resolve the issue.

If you are using the optional HP Sprocket Studio Power Bank, disconnect it, and then connect the power cord to your printer and a wall outlet.

Turn on the printer, and then make sure your mobile device is connected to the Internet.

On your mobile device, open the HP sprocket app.

Tap the Menu icon , and then tap sprocket.

Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

In Printer Settings, look for a firmware upgrade.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @SBH123,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Diamondm15]

You guys have all the right settings for Samsung phones but what about for iOS??