Android devices will not connect

[Usernamealready]

I have paired my sprocket with both my phone and pad but neither device will connect. I've tried resetting the sprocket, uninstalling and reinstalling the app, forgetting and repairing on both devices. All to no avail. I can't update the operating system without connecting so no idea what to do next. Any help appreciated.

[MTEJ]

Hello,

The following resources are useful for HP Sprocket printer setup and use including the Sprocket Apps. 

Have fun printing!

HP Sprocket Photo printer

Charging the Sprocket is at time 3:25

Pairing and printing is at time 5:32

Reseting the Sprocket is at time 8:35

HP Sprocket - Taking & editing a photo using the Sprocket apps

Hope that helps!

[Usernamealready]

Thanks for the suggestions, I've tried every itteration but it will still not connect. I suspect the Sprocket's opperating system needs updating but I can't seem to do this without it connecting. 

[MTEJ · Accepted solution]

Thanks for the reply.

Since you've tried all the possible steps and the issue is not resolved, I suggest you to contact HP tech support and they would further help you.

Issue will be taken care of, cheers

[Usernamealready]

Thanks for all your suggestions.