App changes to font

[KatL4]

Hi there

With today's app update I can no longer change my font size or add a solid colour background to my font.

This is a feature i use for business everyday and now its changed.

Any help?

[Raj_05]

Hi @KatL4,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support 

[KatL4]

Thanks, I cannot find where to private message sorry.

So i have a Sprocket Printer model SN-PRH1603.

So when i go to add font to the picture i had the option to create a solid colour back ground, and i could also change font colour and size. ( See attached pic)

Now i cannot get a background colour to my font box, i cannot change the colour or size of my font either.

Thanks

Kat

 

[Raj_05]

Hi @KatL4,

Thank you for your response, 

It sounds like you’re experiencing issues with customizing text on your photos using the HP Sprocket Printer App. Here’s what you can try to resolve these problems.

• Update the App: Make sure you have the latest version of the HP Sprocket app installed. Updates often fix bugs and introduce new features.
• Check App Permissions: Ensure the app has the necessary permissions to access your photos and make changes.
• Reinstall the App: Sometimes reinstalling the app can resolve issues. Delete the app from your device and then reinstall it from the app store.
• Clear Cache/Data: If reinstalling doesn’t work, try clearing the cache and data for the app. This can usually be done from your device’s settings under Apps or Application Manager.
• Explore Settings: Double-check the settings within the app. There might be an option related to text customization or backgrounds that you’ve missed.
• Check Documentation: Look at the app’s help or support documentation for any recent changes or updates in features related to text customization.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support