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10-15-2017 09:45 AM
I have a question about the border of the pictures. On your site there are examples of photos with a thick white board at the bottom where you can type text. I have tried this on the app and i only get borders with a white board that is the same everywhere. How is this possible?
10-16-2017 01:54 PM - edited 10-16-2017 03:47 PM
Welcome to the HP Forums. I would be happy to help you with your HP Printer. I understand that you are getting and you have already done some preliminary troubleshooting.
However, I will need a few details to provide an accurate solution.
- Provide the printer model number?
- Which application are you using to print?
Perform a power reset.
- Turn on the printer, if it is not already on.
- Wait until the printer is idle and silent before you continue.
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 30 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer.
Reply with the result of the above-mentioned steps, for further assistance.
I am an HP Employee
10-16-2017 11:27 PM
10-22-2017 12:26 PM
Thanks for the reply.
I appreciate your time and effort.
This issue may require one to one interaction with the HP Phone Support.
I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp
You have a good day ahead.
I am an HP Employee
10-28-2017 08:37 AM
Please please please post the solution once your issue is resolved over the phone.
Others with the same/similar issues cannot learn unless you do this. Thank you so much!
As a word of advice, call the help line, don’t use the online live chat function that is available. It’s tempting, but each HP agent helps several people at one time, so you end up waiting for several minutes between replies.
It took me 40 minutes for my chat to end. It would have taken 5 mins on the phone. The result was to send the unit back to have it replaced!
Good luck and please don’t forget to post your solution so we can all learn!