Blue Tint

[RJ184]

I got the Sprocket a couple of years ago and over the years the print quality has been fine but recently my photos have begun to print with a blue hue over them that was not on the photo prior to printing. I have used previous responses to try and solve the issue but with no success. Any help would be appreciated.

[Max3Aj]

Hi @RJ184, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The blue hue issue on your HP Sprocket printer is usually caused by one of the following:

Use a Fresh Blue Calibration Card

• Every pack of HP ZINK photo paper includes a blue calibration card (with a barcode).
• Make sure you're using the calibration card that came with your current pack of photo paper.
• Insert the blue card face down in the tray and run a print.

Clean the Printer's Roller

• Power off the Sprocket.
• Open the paper tray and remove any dust or debris.
• Use a soft, lint-free cloth to gently wipe the rollers.

Use Genuine HP ZINK Paper

• Ensure you are using HP-branded ZINK paper.
• Third-party paper can cause color distortions.

Update Firmware & HP Sprocket App

• Open the HP Sprocket app on your iPhone.
• Tap Menu > Sprocket > Printers and check for firmware updates.
• Also, ensure the HP Sprocket app is updated via the App Store.

Reset the Sprocket

• Turn off the printer.
• Hold the Power button for 10–15 seconds until the LED flashes.
• Turn it back on and try printing again.

Try a Different Image & Adjust Settings

• Sometimes, color balance is affected by lighting conditions in the photo.
• Before printing, adjust the brightness and color in the HP Sprocket app.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[RJ184]

Thank you I will test this out and see if it works

[Max3Aj]

Hi @RJ184, Thank you for your response. 

Please give it a try and get back to us at your convenient time! 

Take care and stay fantastic. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support