I am using a Sony Xperia X. I set up the printer and paired it with the phone the first time and it printed fine, but after turning off the printer and re connecting another time the app said the printer was not connected however the phone was paired. If i reset everything, including the printer itself, the phone and reinstalling the app and repairing again it works fine. However once turning off and going back another time the same problem happens.
I feel like i have tried everything and i dont want to be resetting everying everytime i want to use it.
Welcome to HP Consumer Support Forum. I am happy to assist you!
I am glad to help you with this issue. It seems like the firmware issue. So, please kindly open the HP Sprocket application. At the right side of the screen, you will get an option to download and install the firmware. Please kindly install the new firmware update which helps you to fix the issue.
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