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‎03-25-2017 10:28 AM

HP Recommended

Hi. I just got my Hp sprocket. I connected it to bluetooth, and paired it. When I go to print a picture, it tells me that the printer is not connected. I'm using an HTC 10. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2017 01:32 AM

HP Recommended

Hi, if you are on an Android device, you might want to SEND or SHARE via Bluetooth to get it printed. Hope this helps. 

*** *** ***
I work for HP. My posts represent my suggestions/opinions and not HP.
Please give me a + or Kudos if you found my posts helpful. Thank you 🙂

View solution in original post

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4 REPLIES 4

‎03-27-2017 01:32 AM

HP Recommended

Hi, if you are on an Android device, you might want to SEND or SHARE via Bluetooth to get it printed. Hope this helps. 

*** *** ***
I work for HP. My posts represent my suggestions/opinions and not HP.
Please give me a + or Kudos if you found my posts helpful. Thank you 🙂
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‎03-27-2017 01:09 PM

HP Recommended
worked perfectly
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‎03-28-2017 06:40 PM

HP Recommended

Perfect! Glad it worked. Hope you enjoy exploring and using this product. 

*** *** ***
I work for HP. My posts represent my suggestions/opinions and not HP.
Please give me a + or Kudos if you found my posts helpful. Thank you 🙂
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‎03-30-2017 06:12 PM

HP Recommended

Sounds like you're issue was resolved, but you may also want to update the firmware on your Sprocket printer if you haven't already.  You can do this by following the instructions below:

 

  • First, make sure the Sprocket is charged to at least 75% battery and powered on.
  • Ensure the Sprocket is paired to your mobile device.
  • On your mobile device, open the HP Sprocket app and go to menu -> sprocket -> Printers; A ‘blue’ firmware update link will be present or a pop-up message will appear if an update is available.
  • After clicking the link or upgrade prompt, follow onscreen process/instructions. 

Thanks!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
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