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Johanna81
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Message 1 of 2
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Bold white line in middle of print

HP Recommended
Sprocket
iOS

Every time I try to print, a white line will show across the printed photo. Firmware is up to date, paper is HP original. After a few copies started printing without the line, and when I tried the next day, again the same line cutting the pic in half. 2 packs of paper wasted.

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Johanna81

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Try these steps to clean the Sprocket paper path rollers -

 

1) Remove the Paper Cover, and then remove any photo paper from the input tray.
2) Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.
3) Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.
4) Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card. 

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your sprocket printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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