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Steph20201
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Brand new sprocket plus charged not turning on

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Sprocket plus

Hi we just got a brand new sprocket plus.  It was charged til the light turned green but won’t switch on. Holding down button, paper loaded and have tried resetting with a pin

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Steph20201, Welcome to HP Support Community!

 

I see that the printer does not power on, if you have already performed the steps from the document Sprocket Does Not Connect or Print and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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