cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Ema1231
New member
1 0 0 0
Message 1 of 2
310
Flag Post

Broken

HP Recommended
Sprocket select

First time I have used this new printer and the first thing I printed had  blue streaks all over it which I tried to fix by resetting the printer and following what they told me to do on this website but it didn’t work. Then after I printed a few more with blue streaks on they started to just come out blank. I have followed everything like updating the firmware and charging it to a certain amount and scanning the orange card again but nothing has worked. What do I do

1 REPLY 1
Dragon-Fur
Level 16
Level 16
35,389 20,379 3,276 11,896
Message 2 of 2
Flag Post
HP Recommended

@Ema1231 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who include phone numbers or email addresses in public posts.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

Start here:

Getting Started -- Download - Install the HP Sprocket Application 

Website includes links to both iOS / Apple and Google Play.

 

On any HP Sprocket website you can contact Sprocket support.

Scroll down to bottom of the HP website, Under "Support", click Contact Us

 

What else?

 

Main Support site for HP Sprocket - troubleshooting, how-to, information, Contact Support:

HP Sprocket Photo Printer - Support

Scroll down > Click Contact Us

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation