Camera roll access

[Ldouth]

When going to the camera roll to print pictures my puctures no longer come up. Ive attached a screenshot of what is displayed instead. This has never happened before.

[Riddle_Decipher]

@Ldouth

Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher and so can you.

Did you know the only images supported by the Sprocket App are: ".jpeg, .tiff (iOS only), .gif, .bmp, and .png"?

(Click here to view)
• Note: If you send a non-supported file type, the print job does not print, nor would it show up in the app.

For more details regarding the app usage: Click here to access the user guide.

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

As I need to know if the issue has been resolved, to get proper sleep at night.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!