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Nia86
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Message 1 of 2
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Can't connect printer to phone

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Had this printer for Xmas. Done everything that's suggested... Set up... Rebooted etc. It just won't connect to Bluetooth at all. Is my device faulty. I've tried seeing if firmware needs a update it won't even let me onto that section to look
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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Nia86,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is not getting connected to your phone.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the model for your printer?
  • Which phone are you using? (iOS/Android)
  • What is the exact issue you are facing?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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