cancel
Showing results for 
Search instead for 
Did you mean: 
Saduve
New member
1 0 0 0
Message 1 of 2
722
Flag Post

Can’t print Smartsheet

HP Recommended
HP Sprocket
iOS
When I load a new pack of paper, the printer won’t print the Smartsheet. It makes the sound like its printing, but nothing comes out and then an “out of paper” error comes up. I have reset the Sprocket, turned phone off. Nothing helps.
0 Kudos
1 REPLY 1
Dvortex
Retired
Retired
9,855 9,843 924 1,626
Message 2 of 2
Flag Post
HP Recommended

Hello, @Saduve – Hope you are well 🙂


Thanks for reaching out to HP Support Forums. I’d like to be of your assistance!


I understand that you are having printing issues with your new HP Sprocket. I will certainly do my best to find you a solution!

 

Let's first try to update the printer firmware.

  1. Make sure the printer is charged 50% or more.

  2. Make sure the printer is on and your mobile device is connected to the Internet.

  3. On your mobile device, open the HP sprocket app.

  4. Tap the Menu icon , and then tap sprocket.

  5. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  6. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date.

 

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned.

 

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation