• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎01-07-2024 01:27 AM

HP Recommended
Product: HP Sprocket Photo Printer
Operating System: iOS

I am attempting to update the firmware on my Sprocket. The option to do so is there in the app, but when I tap on it nothing happens. I have tried re-starting the devices, pairing with my iPad instead of my iPhone, resetting, forgetting and re-adding the printer, and deleting then re-installing the app. There is no change, the firmware update button will go slightly dim if I tap and hold it but otherwise nothing happens at all. Currently still on firmware version 1.1.3, and the battery is fully charged as far as I can tell.

I can print but the images are coming out weirdly warped.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.