Charge

[Goggles14]

I charge my sprocket but it never hold its power more then 5 prints and I Charge it turn it off for a few days and then it is dead again and i haven't even used it. 

[Rachel571]

Hi @Goggles14 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Sprocket printer isn't holding its charge and dies after only a few prints, here are some steps you can try to troubleshoot the issue:

1. Check Battery Health

• Battery Age: If the printer is older or has been used extensively, the battery may be losing its capacity. Check if the battery is replaceable.
• Battery Calibration: Fully charge the printer, then let it run until it completely discharges. Repeat this process a couple of times to help recalibrate the battery.

2. Update Firmware

• Ensure your Sprocket has the latest firmware:
  1. Connect the printer to the HP Sprocket app on your phone.
  2. Check for any firmware updates in the app and install them if available.

3. Power Settings

• When you finish printing, ensure that you properly turn off the printer rather than leaving it in standby mode, which can drain the battery.

4. Storage Conditions

• Store the printer in a cool, dry place. Extreme temperatures can affect battery performance.

5. Use Official Accessories

• Make sure you are using the official charger and cable provided with the Sprocket. Third-party chargers may not provide the correct voltage.

6. Reset the Printer

• Sometimes, a reset can help resolve power-related issues. Check the user manual for instructions on how to reset the Sprocket.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support