Charging issues

[Fitzy7]

Sprocket 200not charging new from box ,have tried different charging cables no joy all suggestions welcome 

[Raj_05]

Hi @Fitzy7,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Sprocket 200 is not charging despite trying different charging cables, there are a few troubleshooting steps you can follow.

Check the Power Source:

• Ensure that the power source (such as a wall outlet or USB port) is working properly. Try plugging in another device to verify if the power source is functional.

Inspect the Charging Cable and Adapter:

• Make sure that the charging cable and adapter are in good condition and not damaged. Try using a different cable and adapter to see if that resolves the issue.

Clean Charging Ports:

• Check both the charging port on the HP Sprocket and the charging cable for any dust, lint, or debris. Use compressed air or a small brush to clean out any particles that may be obstructing the connection.

Restart the HP Sprocket:

• Sometimes, a simple restart can resolve charging issues. Turn off your HP Sprocket, wait for a few seconds, and then turn it back on.

Update Firmware:

• Ensure that your HP Sprocket has the latest firmware installed. Check the HP website or user manual for instructions on how to update the firmware.

Perform a Hard Reset:

• If none of the above steps work, try performing a hard reset. This involves turning off the device, removing the battery (if applicable), waiting for a few minutes, and then reinserting the battery and turning the device back on.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support