Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
I have an original sprocket connected to my samsung s8. Want to add new sprocket to phone as well. Want to use both printers. New sprocket will not connect in the app. Connects to phone but doesn't connect in app. Only original shows.
Welcome to the HP Support Community.
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-200-printer-series/21625473/document/c05937610
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