Connection issues sprocket 200

[lmonroe2521]

Product: Sprocket 200

Device Operating system- Android 16

Firmware Version: M2L2FS2547AR

hardware Ver.: 3804

Printer Status: System Error Occurred

Issue- Printer shows as connected to device until an image is sent to print, at which point, a message is displayed stating: (sprocket printer not connected, make sure te sprocket printer is on and bluetooth is connected. 0 images in print queue.)
Troubleshooting attempted: 

-disconnected and reconnected phone.

-restarted phone

-restarted printer

-unpaired and re-paired printer

-force-reset printer using button inside paper tray

-re-installed app

-cleared app cache

-

[Hawks_Eye · Accepted solution]

Hi @lmonroe2521 

Welcome to the HP Support Community! We're here to help you get back up and running.

I can see how discouraging it must feel to have your Sprocket 200 show as connected but then fail right at the moment of printing—especially after you’ve already gone through such a thorough set of troubleshooting steps. 

Thank you for the effort you’ve put in; that really helps narrow down the possibilities. Let’s now focus on a few deeper checks that often resolve this type of connection drop:

 

Step 1: Confirm Bluetooth Permissions

• On your Android device, go to Settings > Apps > HP App > Permissions.
• Ensure Bluetooth, Location, and Storage permissions are enabled.
  The Sprocket relies on these to maintain a stable link during print jobs.

 

Step 2: Clear Paired Devices on Printer

• With the printer powered on, press and hold the Power button for 7 seconds until the printer turns off.
• This clears all paired devices from memory.
• Re-pair the printer with your phone through the HP App.

 

Step 3: Reset Bluetooth Stack on Phone

• Turn Bluetooth off on your phone.
• Restart the phone.
• Turn Bluetooth back on and pair only the Sprocket (avoid multiple active Bluetooth connections during testing).

 

Step 4: Check Firmware Update

• Open the HP App on your Android device.
• Go to Printer Settings > Firmware Update.
• If an update is available, install it. Firmware updates often improve Bluetooth stability.

 

Step 5: Test with a Different Image Format

• Try printing a simple JPEG photo instead of a PNG or edited image.
• This helps confirm whether the issue is with the print job format or the connection itself.

 

Step 6: Ensure Sprocket Queue is Clear

• In the HP App, go to Print Queue and confirm there are no stuck jobs.
• If any appear, clear them before sending a new print.

 

Step 7: Reinstall HP App with Data Wipe

• Uninstall the HP App.
• Restart your phone.
• Reinstall the HP App from Google Play.
• During setup, allow all requested permissions.

These steps should help stabilize the connection so the printer stays linked when the print job is sent. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[lmonroe2521]

Solution- 

Connect to a separate device, printer worked fine, reconnect to original device, printer  continues to function nominally.