Distorted pictures

[AbulitaJan]

Help,  I have tried printing about 8 pictures so far.  Two pictures, the subject appeared VERY fat,; on 2 others, the subjects were VERY thin; on another, the picture did not print as was on my phone and the heads were cut off.....

I have reset my phone and reset the printer.  After the printer reset, one picture again was very FAT, another was correct.  These are expensive printer malfunctions....  I'm reluctant to print others... any suggestions?  

[Dvortex]

Hello, @AbulitaJan – Hope you are well 🙂

Thanks for reaching out to HP Support Forums. I’d like to be of your assistance!

I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!

Let's first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.

If the issue still persists, go to http://hp.care/2ilvn9u and perform the steps mentioned under "What can I do to improve print quality?".

The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.

Once done, reconnect the printer via Bluetooth and then try to print.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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