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MMALINOWSKI
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Error Code OXB838FDOE

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HP Envy 4500

Can someone please let me know what issue Error Code OXB838FDOE coresponds to and what I can do to resolve it? Thanks!

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asmita6658
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@MMALINOWSKI

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the "0x.." error.

 

Don't worry, I'm here to help! The "0x.." error is related to the ink system failure. 

 

Let's try these steps -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try cleaning the ink cartridges. Refer to the step# 3, 4 and 5 from this document.


Hope this helps!

 

Let me know how that goes.


To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

Asmita
I am an HP Employee

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MMALINOWSKI
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Hi Asmita,

 

Thank you very much for this potential soluton! However, I am unable to move one of the ink cartridges to take it out as it is stuck under a part of the printer and will not move as demonstrated by the attached photo (Apologies the photo is side ways and I am unable to rotate it). I am able to get the pink catridge out but the black one is stuck. Do you have any tips on how I can get the black cartridge out? Please let me know. Thank you in advance for your help!image1.jpeg

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asmita6658
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@MMALINOWSKI

 

Thanks for trying those steps.  I have sent you a Private Message with the steps specific to your printer.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Have a great day!

Asmita
I am an HP Employee

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