Create an account on the HP Community to personalize your profile and ask a question
05-14-2021 04:14 AM
I was given the HP sprocket studio as a gift and I. believe that it is faulty. Since I got it, I have printed about 6 photos, 2 of which came out yellow, when it told me I should replace the ink cartridge. I wouldn't slide out easily even though I pressed the blue button to release it. When I did manage to get the cartridge out, the paper bit was all ripped. I assume that this was the error and not in fact that the ink had finished after only 6 photos. The app then told me to replace the cartridge which I did with an HP sprocket cartridge, as soon as I had slotted it in I tried to print and it again told me that I had to replace the cartridge (without having printed even one photo with the new cartridge). When I try to pull it out, it is very stiff like before so I have left it in. There is evidently a fault. Please let me know what I can do. Thanks.
05-14-2021 09:13 AM
I believe the following is applicable to your location / region.
Website includes links to both iOS / Apple and Google Play.
On any HP Sprocket website you can contact Sprocket support.
Scroll down to bottom of the HP website, Under "Support", click Contact Us
Main Support site for HP Sprocket - troubleshooting, how-to, information
Sprocket Website – How-to, FAQ, and more
Contact Sprocket Support
Scroll down to bottom of web page > Under Support > Click / Select Contact Us
Open Category More Support Options > Click / Select Contact Us
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community