Faulty

[Emily90]

I was given the HP sprocket studio as a gift and I. believe that it is faulty. Since I got it, I have printed about 6 photos, 2 of which came out yellow, when it told me I should replace the ink cartridge. I wouldn't slide out easily even though I pressed the blue button to release it. When I did manage to get the cartridge out, the paper bit was all ripped. I assume that this was the error and not in fact that the ink had finished after only 6 photos. The app then told me to replace the cartridge which I did with an HP sprocket cartridge, as soon as I had slotted it in I tried to print and it again told me that I had to replace the cartridge (without having printed even one photo with the new cartridge). When I try to pull it out, it is very stiff like before so I have left it in. There is evidently a fault. Please let me know what I can do. Thanks.

[Dragon-Fur]

@Emily90 

I believe the following is applicable to your location / region.

Getting Started -- Download - Install the HP Sprocket Application 

Website includes links to both iOS / Apple and Google Play.

On any HP Sprocket website you can contact Sprocket support.

Scroll down to bottom of the HP website, Under "Support", click Contact Us

Main Support site for HP Sprocket - troubleshooting, how-to, information

Sprocket Website – How-to, FAQ, and more

HP Sprocket Photo Printer - Support

And

HP Sprocket Select Photo Printer series

Contact Sprocket Support

Scroll down to bottom of web page > Under Support > Click / Select Contact Us

OR

Open Category More Support Options > Click / Select  Contact Us

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