Firmware unable to update on HP sprocket

[Ed398]

I can see a lot of posts regarding not being able to update the firmware, "printer is disconnected with the app" ?? Did this get sorted, I have tried all of the suggestions, hard reset, uninstalling the app, checking blue tooth etc. is there an actual solution for this ? 

Thanks

[Raj_05]

Hi @Ed398,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing a frustrating issue with updating the firmware on your HP Sprocket, and you’ve already tried some common troubleshooting steps. Here are a few additional suggestions that might help resolve the problem.

• Ensure Bluetooth Permissions: Check that Bluetooth is enabled on your phone and that the HP Sprocket app has the required permissions for Bluetooth access. Sometimes, the app may lose connection if Bluetooth is turned off or not properly connected.
• Update the HP Sprocket App: Make sure that you’re using the latest version of the HP Sprocket app. Sometimes, the firmware update issues stem from an outdated app version.
• Clear Cache and Data: On Android, try clearing the app’s cache and data by going to your phone's settings, then Apps > HP Sprocket > Storage > Clear Cache & Clear Data. This can resolve issues with app connectivity and syncing.
• Check for Interference: If you’re connected to a WiFi network, ensure the connection is stable. Sometimes interference between Bluetooth and WiFi signals can cause issues. Try turning off WiFi or using a different network if possible.
• Firmware Recovery Mode: If your Sprocket has a recovery mode, follow the instructions for entering it. This is sometimes available for firmware issues that prevent updates.
• Try Another Device: If possible, try updating the firmware from a different phone or tablet to rule out device-specific issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support