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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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The app keeps saying there is a firmware update. When I try to run it, it says the printer disconnected from the app. But that can't be right as I can still print. I really want to run it as my printer is printing lines on all the pictures and have wasted way too many of them. Hoping the update will fix this. 

Original Sprocket

Galaxy S22

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