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- Sprocket
- Firmware update won't connect

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01-13-2024 04:18 PM
Operating System: Other
The app keeps saying there is a firmware update. When I try to run it, it says the printer disconnected from the app. But that can't be right as I can still print. I really want to run it as my printer is printing lines on all the pictures and have wasted way too many of them. Hoping the update will fix this.
Original Sprocket
Galaxy S22
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