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‎12-09-2017 10:36 PM - last edited on ‎12-09-2017 11:52 PM by Retired

HP Recommended

I am having the same issue but it doesn’t time out. My firmware update downloads and moves to installing, gets to about 75% and just stays there until I give up and close it. I’ve left it for over an hour and it still won’t finish installing, just stays stuck at 75% 😒

1 REPLY 1

‎12-13-2017 10:34 AM

HP Recommended

Hello @Hazeleyedgurl87 - 

 

Sorry to hear about the issues you encountered with firmware update.

 

It sounds like you need to "update" your version of the Sprocket iOS app, then attempt a firmware update on your device.  You should be running app version 2.03.1 on your phone.

 

A more detailed set of instructions for how to resolve this issue are contained in the support document here:

 

https://support.hp.com/us-en/document/c05300073

 

You'll likely have to forget/re-pair your device a couple times to make that initial connection, but after updating firmware, the connectivity should be much more reliable.

 

Hope that helps...

***I am an HP employee***

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