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jep2019
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HP Sprocket 2 in 1 Camera / Printer - Terrible photo quality.

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Purchased the HP Sprocket 2 in 1 camera / printer and the photo quality is pretty bad, effectively not usable for anything.  As others have stated, it has a pink hue and is very pixelated. 

 

Any recommendations?

Thanks

jep

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atharva_gp
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@jep2019,

 

Thanks for reaching out to the HP Support community!

 

Performing a Reset and Updating the firmware might fix this issue.

Let's try these steps:

 

Step 1: Reset the Sprocket

  • Turn on the printer.

  • Locate the Reset button near the charging port.

             

  • Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

  • The printer resets and turns off.

  • Turn on the printer.

  • Reconnect the Sprocket via Bluetooth.

Step 2: Try Updating the Sprocket's Firmware

  • Make sure your Sprocket battery is charged greater than 75%
  • Ensure your Sprocket is powered on and connected to your phone via Bluetooth.
  • In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘Sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ 

Try printing a photo and check the quality.

 

Let me know if this helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

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