Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Purchased the HP Sprocket 2 in 1 camera / printer and the photo quality is pretty bad, effectively not usable for anything. As others have stated, it has a pink hue and is very pixelated.
Thanks for reaching out to the HP Support community!
Performing a Reset and Updating the firmware might fix this issue.
Let's try these steps:
Step 1: Reset the Sprocket
Turn on the printer.
Locate the Reset button near the charging port.
Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The printer resets and turns off.
Reconnect the Sprocket via Bluetooth.
Step 2: Try Updating the Sprocket's Firmware
Try printing a photo and check the quality.
Let me know if this helps.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.
ATHARVA_GP I am an HP Employee
Didn't find what you were looking for?
Ask the community