HP Sprocket 200 Issue

[Winky146]

Hey there, I have an HP Sprocket 200 that will not turn on, nor will it charge. When I plug it into a wall outlet of appropriate size the led indicator light flashes red. After several hours like this it still continues to flash red. Disconnecting the charger and attempting to power on has no luck. I’ve tried holding the reset button for several seconds with no luck as well. Has anyone ran into this issue and fixed it? Thank you for any help!

[sandytechy20]

@Winky146 

Welcome to the HP support community.

I understand that your HP Sprocket is not turning on, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Laura_Ck]

I’m having this exact same issue. Was there any resolution on this?

[Winky146]

Hey there @SandyTechy20, sorry for the delay in getting back to you, I do not have any messages from you on the board. could you send it again please?

[Nal_NR]

Hi @Winky146,

Welcome back!

I've sent you a private message with further instructions once again. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Winky146]

Hey there, I don't know what the issue is, but I am not seeing anything in my messages. I tried following the link as well with no results. I will keep my laptop open and on this page in case that is the issue.

Thank you!

[Winky146]

Disregard this thread, I just found the Sprocket again so I can have it to work with, and I think I found the issue. The battery swelled up and refused to charge. Time to order a new one. Thank you to everyone willing to help!