HP Sprocket 2in1 Prints with pink hue

[kfriel]

Purchased two HP Sprocket 2-in-1 printers from Best Buy as Christmas gifts for kids.  Having problems with both.  

Printer #1:  I had to return due to a mechanical malfunction / error indicator that would not allow it to be used (wouldn't print or take pictures bc of error that "door was open" / red blinking light when afer power up, did resets, etc.).  I exchanged for another and it's working fine so far.  ***Resolved by returning / exchaning for new one***

Printer #2:  Initially printed fine for first 2-3 pictures, then afterwards all pictures began printing with a pink tint / hue.  We believe it may have started occuring after we peformed the firmware updated.  We followed the online instructions to reset, calibration card, fully charged, firmware version = v1.07.21.05.  ***UNRESOLVED - Recommened troubleshooting steps have failed***

Any other suggestions?  I really want these to work as adverstised.

Or should I return / exchange, and or return all of them due to various quality issues.

[Riddle_Decipher]

@kfriel

Thank you for posting on the HP Support Forums, 

I understand your concern and to help you out, 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

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Response times may vary by region. 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

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And Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.