cancel
Showing results for 
Search instead for 
Did you mean: 
etperena
New member
1 0 0 0
Message 1 of 3
342
Flag Post

HP Sprocket Blue Tint

HP Recommended
iOS

Hello, I’ve been using my HP Sprocket to print photos and it comes out with a blue tint every time. I’ve tried to reset it twice, re-download the app, checked for any updates, but still nothing has worked. Please advise. 

0 Kudos
Tags (1)
2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,738
Message 2 of 3
Flag Post
HP Recommended

@etperena, Welcome to the HP Support Community!

 

What model HP Sprocket are you using?

Have you tried printing different pictures or from any other mobile device and check if the issue persists?

 

Check for Updates on your iOS device.

Also, perform the steps mentioned in this document to fix print quality issues on a HP Sprocket.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Itaccia
New member
1 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi, I have the same issue. I'm using a Samsumg phone with Android 9. I updated the firmware, used the blue card for improved quality and I used another set of 10 papers to see if it was a paper issue. The blue tint is still there. Can you please advice if it may be a hardware issue? Thank you!

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation