Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Our sprocket keeps printing duplicate pictures. The software has been updated and we have done a factory reset. We are getting very frustrated that half of our paper is being used up to print duplicates.
Thank you for joining HP Forums.
It's a pleasure assisting you in finding answers to your technical queries.
To provide you with an accurate solution, I'll need a few more details:
Are you facing this issue after an update?
Have you tried any troubleshooting steps on your own?
Update the sprocket firmware
HP regularly releases printer updates. Upgrading the printer firmware might resolve the issue.
The printer information screen displays.
Update the iOS
Go to Settings > General > Software Update.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Raj1788I am an HP Employee
Didn't find what you were looking for?
Ask the community