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Lcraighicks
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HP Sprocket printing duplicates

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HP Sprocket
iOS 12 - 12.0.1

 Our sprocket keeps printing  duplicate pictures. The software has been updated and we have done a factory reset. We are getting very frustrated that half of our paper is being used up to print duplicates. 

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Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Lcraighicks

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Have you tried any troubleshooting steps on your own?

 

Update the sprocket firmware 

HP regularly releases printer updates. Upgrading the printer firmware might resolve the issue.

  1. Make sure the printer is on and your mobile device is connected to the Internet.
  2. On your mobile device, open the HP Sprocket app.
  3. Tap the Menu icon, and then tap your printer in the list.

The printer information screen displays.

  1. Look for a printer firmware upgrade.
    • If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.
    • If a firmware upgrade option does not display, the printer firmware is up to date. 

Update the iOS

 

Go to Settings > General > Software Update.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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