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‎02-12-2022 07:40 PM

HP Recommended

I just received my printer yesterday, charged it, and updated the firmware. When I print I get a large white streak along the length of the photo. I have tried passing the blue card through again and I have changed then orientation of the paper but it has not gotten better. Might this be a hardware issue? CAB3F2AD-ACD7-4F9D-91C9-51ED1564E82E.jpeg

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1 REPLY 1

‎02-16-2022 11:08 AM

HP Recommended

@Stan-Lynn

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Please note that Sprocket printers are now supported by a strategic partner. For more information on Sprocket printers, Kindly visit https://sprocketprinters.com/pages/support You can also email hpsprocket@caglobal.com  for Sprocket support or visit https://sprocketprinters.com/pages/contact-us

 

Hope this helps! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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