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lomba65
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Message 1 of 4
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Hardware problem

HP Recommended
Printer HP ENVY Photo 7830
Microsoft Windows 10 (64-bit)

To the printers ignition of the cart produces a loud noise of gears

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Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 4
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@lomba65

Welcome to the HP Support Community

 

I'm afraid that this could be a hardware issue with the printer.

 

However, I suggest you do a Hard Reset on the printer.

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, follow the steps in the below link that could resolve the issue.

 

https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/1648... for 'Carriage Jam'

 

https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/1648... for 'Out of Paper' Displays, Printer Does Not Pick Up Paper

 

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction. 

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

 

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Raj1788
I am an HP Employee 

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lomba65
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Message 3 of 4
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The strong noise of gear when the carriage  is on the left side at the end of the ignition procedure has not disappeared.

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Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 666
Message 4 of 4
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@lomba65

 

This is a hardware issue with the printer.

 

I would personally suggest you contact our HP phone support for further assistance as suggested on my previous post.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation