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Ivinda
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Message 1 of 8
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Hp sprocket- bad quality dark photo print

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SNPRH-1603
Android 6.0 Marshmallow
I did everything corectly, but it still doesnt work. I use high quality photo, but the picture aleays comes out dark vintage. Idk why, but could someone help ?
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KrazyToad
HP Support Agent
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@Ivinda

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that your HP Sprocket is having Print Quality Issues.

 

I'd like to help.
 

I suggest you try updating the Printer Firmware.

 

  1. Make sure the printer is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon, and then tap sprocket.

  4. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  5. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date. Continue to the next step.

  6. After upgrading the printer firmware, try to print.

You can also do a Printer Reset.

 

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

If the issue persists please follow the instructions in Step 4 in this Link

 

Let me know how it goes.

 

Thank you. 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons.
That'll help others find the Solution

KrazyToad
I Am An HP Employee

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Erinpeabody
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I haven't tried troubleshooting yet as my sprocket is charging, but I just got it yesterday and I've tried printing out two photos which have both been incredibly dark... hopefully one of these solutions will work, I'd hate to use a ton of my photo paper on pictures that aren't a good quality
KrazyToad
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@Ivinda

 

Please try these Steps at your convenience and keep me posted if you need assistance.

 

Thank you. 🙂

 

 

KrazyToad
I Am An HP Employee

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Ivinda
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I did everything and the quality is still bad. It prints kinda vintage and blurry. I even put the smartsheet back to did the print, but it didnt work. If i could send you the prints i would but i cant
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MKazi
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@Ivinda

 

Hi,

 

as @KrazyToad is out of the office at the moment, I'm replying to you. I truly appreciate your efforts. 

 

The steps suggested in the earlier post mainly help in fixing print quality relate issues with the HP Sprocket printer. However, if the issue persists then I recommend you to either use another set of paper for the sprocket or you could reach out to our HP phone support team to explore the hardware service options. 

 

Hope this helps. Good luck! 🙂

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Apple60
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I’m having the same issues. Such a bummer . Just got it yesterday and totally alters original photo. 

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kevin-t
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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