Hp sprocket is not seen on ios 11.4

[EfeGiray]

Hello, my sprocket cannot be find on ios 11.4 apple devices but my laptop and ios 11.2 ipad can see on bluetooth list. Tried to reset device, cheked for app update and also my phone is up to date which is the problem. Thanks.

[Barachiel]

@EfeGiray

Thank you for posting on HP Forums, 

Barachiel is at your service. 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required instructions,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands).

 Keep me posted,

Good Luck.

[EfeGiray]

i have contacted support. in turkey there is no support for this device so American support center refused to help me since im Turkish so Such a bad globalisation and policy of help center my problem was about software not hardware and software can be reached anywhere has an internet. Have nice days since i am feeling scammed. 

[Riddle_Decipher]

@EfeGiray

Thank you for responding,

Riddle_Decipher is at your service. 

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Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

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Give us some reinforcement by clicking the solution and kudos buttons, 

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Good Luck.