11-08-2019 01:55 PM
@Rox66, Welcome to the HP Support Community!
To assist you better, Which model HP Sprocket are you using?
Refer to this document to know how to find the Product Name or Product Number.
Try charging the Sprocket for at least 60minutes before trying to power it ON and check if the issue persists.
Keep me posted for further assistance.
I am an HP Employee
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