I am struggling to do custom frames on my Sprocket Photobooth

[TayBeth1]

I just got the sprocket Photo Booth, and one of the big selling features for me was the ability to create custom frames, but I cannot seem to figure out how to do that. I have the Photobooth app downloaded, but don’t see a way to create in there, then I found another help article talking about the general sprocket app, but I can’t connect the Photo Booth to that app. 

[VikramTheGreat]

Hi @TayBeth1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You’re absolutely right, this can be confusing because HP Sprocket Photo Booth and the HP Sprocket app are separate ecosystems. Here’s the key:

Why You Can’t Connect Photo Booth to the Sprocket App

• The Photo Booth uses the HP Photobooth app, not the standard Sprocket app.
• The Sprocket app is designed for Sprocket printers (like Sprocket Select or Studio), not the Photo Booth hardware.
• That’s why your Photo Booth won’t appear in the Sprocket app.

Custom Frames Feature

• Currently, custom frame creation is not built into the HP Photobooth app.
• The app allows you to choose from preloaded frames and templates, but does not support uploading or designing your own frames directly.
• HP’s official documentation confirms this limitation: custom frame creation is only available for certain Sprocket printers via the Sprocket app, not Photo Booth.

Workaround

• You can create custom frames externally (using apps like Canva or Photoshop) and then print them as overlays on your Photo Booth prints.
• Alternatively, check for app updates. HP may add this feature in future releases.

👉 Official HP Sprocket Photo Booth support page: HP Sprocket Photo Printer - Setup and User Guides | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat