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I cannot find in bluetooth the sprocket

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Hp sprocket
Android 8.0 - 8.1 Oreo

I have lg V30 and i cannot find the Bluetooth on my sprocket. Does the issue is on my phone our on my sprocket? My Bluetooth are both open.

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Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 


Let's reset the Printer here:


  1. Turn on the printer.

  2. Locate the Reset button near the charging port.

    Locating the reset button

  3. Gently insert the straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

Once the reset is done please try setting up the Printer again.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!




Have a great day!


I am an HP Employee

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