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‎07-27-2023 01:09 PM

HP Recommended

the printer is connected, it has the correct paper in it and inserted correctly.  However, when ready to print the message incompatible printer comes up and under that it says always use the correct paper

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1 REPLY 1

‎08-01-2023 07:09 PM

HP Recommended

Hi @J_stjohn,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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