Iphone cannot detect Sprocket 200 on bluetooth

[mwh130]

My daughter cannot get her iphone to detect her new Sprocket 200 - we have reset the Sprocket 200 several times. (Her sister also has a new Sprocket 200 and she connected that to her iphone no problem.) Please help!

[senan6806]

@mwh130

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

Removing the HP Sprocket entry from the paired device and adding a new printer using HP Sprocket app may resolve the issue. Let's try these steps:

Please ensure that iOS is up to date with, if you are unsure, you may use the steps available here to update iOS. 

1.) On your iPhone, open Settings.

2.) Touch Bluetooth, below My devices, tap on the little “i” icon on the HP Sprocket device..

3.) Select Forget this Device, confirm by touching Forget Device.

4.) Turn off iPhone

5.) Reset HP Sprocket, refer to step 4 from this document.

6.) Turn on HP iPhone.

7.) Open the HP sprocket app.

8.) Tap the Menu icon , tap sprocket, and then tap Manage Printers.

9.) Tap Add New Printer, and then tap the name of your Sprocket

If issue persists, try upgrading sprocket firmware, refer to step 5 from this document.

Let me know how it goes!

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Have a great day!