Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


HP Recommended
Sprocket 100
iOS 12 - 12.0.1

I bought a new Sprocket 100. I went iPhone Photo album and printed one photo. It cropped much of the photo out. I want the whole photo not omitting the outer edge.


How to right size the photo and therefore get the whole image printed? 

0 Kudos
HP Support Agent
HP Support Agent
20,547 20,549 1,498 1,747
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community!


Step 1: Perform a Hard reset

  1. Turn on the printer.

  2. Locate the reset button near the charging port.


  1. Figure : Locating the reset button

    Locating the reset button
  2. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  3. Turn on the printer.

Step 2: Upgrade the Sprocket firmware

  1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

  5. Under the Status section, locate Battery.

  • If the battery charge is 25% or higher, continue with these steps.

  • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

       6. In Printer Settings, look for a firmware upgrade.

  • If a firmware upgrade displays, tap Get Firmware Upgrade and then follow the on-screen prompts to complete the update.

  • If a firmware upgrade option does not display, the firmware is up-to-date.

Step 3: Check the print settings

  • Go to Edit icon  and tap Crop and to check the settings

Let me know how this goes.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation