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woodruff007
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Message 1 of 2
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My Sprocket won't turn on but has been charged

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I'm having the same problem!! Hp needs to stand behind their product and issue a recall or at least exchange for us!

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @woodruff007

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the printer is not turning on.

 

Don’t worry, I’d love to help you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you to reset the printer and check if it helps.

 

Here is how it is done –

 

  1. Turn on the printer.

  2. Locate the reset button near the charging port.

    Figure : Locating the reset button

    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.

    The printer resets and turns off.

  4. Turn on the printer.

 

If the issue persists, please contact HP phone support to check the available service options.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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