My cartridges are getting stuck - I just went thru 4

[mahudson80]

My cartridges keep getting stuck.  I've gone thru 5 in a row and it hasn't printed a single photo.  I've wasted $70 in cartridges and have multiple packs of photos that I can't even use.  What do I need to do to fix this problem?

[Irfan_06]

Hi @mahudson80,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer cartridges getting jammed.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[mahudson80]

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).  MAC ID 80E82C44F84D / SERIAL TH153310HH

- Error messages or Blinking lights (if any) on the unit.  IT BLINKS AND GIVES AN ERROR MESSAGE WHEN THE CARTRIDGES WERE STUCK

- May I know which application you are using to print?  THE SPROCKET APP ON AN ANDROID

- When was the last time your printer was working fine? A COUPLE MONTHS AGO

- Were there any changes made to your printer recently? NO

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?  ANDROID SMARTPHONE

[Irfan_06]

Hi @mahudson80,

I see that there is an issue with the printer hardware and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support