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User5643
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My hp sprocket app won’t open it just loads then closes

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iOS

I do have the iOS 13 public beta is that the problem?

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Kumar0307
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@User5643, Welcome to the HP Support Community!

 

iOS 13 is not yet released officially and the one you are using is a beta version which may not support the HP Sprocket app yet as it is still in the development stage. Kindly use iOS 12.4 or below and check if the issue persists.

 

For more info on the HP Sprocket app, refer to this document.

 

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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