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Susie1947
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My iPhone 8 cannot find my sprocket plus printer

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My iPhone 8 cannot find my sprocket plus printer although it is connected via bluetooth

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KrazyToad
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@Susie1947

 

To assist you better I will need to know which Sprocket you are using.

 

Please provide me with the Model or Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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mehH
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Hi,

 

Can you please try the following steps:

1.Update to latest app release.

2.If you still have issues with connecting to your printer, then please uninstall and reinstall the HP sprocket app.

 

Hope this helps.

 

I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem

 

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